Google I.T.
Support Professional & I.T. Fundamentals

Course Description

Through a mix of video lectures, quizzes, and hands-on labs, learners are introduced to troubleshooting, customer service, networking, operating systems, system administration, and security, all which are foundational IT skills required for an entry-level role. It also covers all areas of IT foundations, creating a broader understanding of IT making it ideal for non-technical professionals. Prepare for an entry-level job in IT support through an innovative curriculum. There are 5 Courses in this Professional Certificate. The course is approximately 210 hours long and is taken on line.

Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking, from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Operating Systems and You: Becoming a Power User

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

Course Features


Supported with virtual student communities.

Study Materials

Ebook and physical copy.

Practice Exams

For final exam preparation.

Live Mentor

Assigned for virtual and on site tutoring/mentoring.

Structured Schedule

Each online course is 14-20 weeks with 15-20 hours of study per week.

Study Flexability

You set your own study schedule.


Live certified mentoring and tutoring virtual and on site

ABL Cyber Range

24/7 access for hands on experience.

Hands-On Experience

Highly valued and required by employers.

ABL Cyber Range and Academy
an Arizona Licensed School

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